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Refund and Returns Policy

Welcome to ManuCraft.

At ManuCraft, every product is handcrafted and personalized exclusively for you. Since our products are custom-made using your photos, names, messages, and design preferences, they cannot be resold to another customer. Please read our Refund & Return Policy carefully before placing your order.

Personalized Products

All customized and personalized products, including photo frames, gift hampers, mugs, name gifts, and other custom items, are non-returnable and non-refundable once the order has been confirmed and production has started.

Order Cancellation

Orders can be cancelled within 6 hours of placing the order, provided production has not started.

Once customization, photo editing, printing, or manufacturing has begun, the order cannot be cancelled.

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product,

  • A defective product, or

  • An incorrect product,

please contact us within 48 hours of delivery.

To process your request, you must provide:

  • Your Order Number

  • Clear photos of the product and packaging

  • A complete unboxing video from the moment the package is opened

  • A brief description of the issue

After verification, if the issue is found to be genuine and caused by our team or during transit, we will provide a free replacement. Refunds will only be considered if a replacement is not possible.

No Refund or Replacement

Refunds or replacements will not be provided in the following cases:

  • Change of mind after placing the order.

  • Dissatisfaction with the design after approval.

  • Incorrect photos, names, messages, dates, or customization details provided by the customer.

  • Minor color differences due to screen settings or lighting.

  • Damage caused after delivery due to improper handling.

  • Delivery delays caused by courier services, weather conditions, or incorrect shipping information.

Refund Policy

Refunds will only be issued if:

  • ManuCraft is unable to fulfill your order.

  • A verified damaged or incorrect product cannot be replaced.

  • A duplicate payment has been made.

Approved refunds will be processed to the original payment method within 5–7 business days.

Shipping Charges

Shipping charges are non-refundable unless the replacement or refund is due to an error on our part.

Customer Responsibility

Customers are responsible for:

  • Uploading clear and correct photos.

  • Providing accurate customization details.

  • Entering the correct shipping address and contact information.

  • Reviewing all details before confirming the order.

ManuCraft is not responsible for errors caused by incorrect information provided by the customer.

Contact Us

For any questions regarding refunds, returns, or replacements, please contact us:

Email: support@manucraft.in

Thank you for choosing ManuCraft.

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